Automating Fulfillment Process with License Optimization

A Fortune 500, global information services company with headquarters in Netherland and operating in over 150 countries was facing difficulties with tracking its software licenses and optimizing them. In addition, they had issues with their fulfillment process. There was no visibility for managers to clearly get a glimpse of utilization by different users and this ultimately impacted their costs.

In this case study, find out how they surmounted these challenges with a ServiceNow® solution that provided capabilities for license optimization and automated their fulfillment process.

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