ServiceNow® is a state-of-the-art cloud platform, but in some cases a few measures are necessary for optimization so that you get the best from it. Most often issues arise when Best Practices are not followed during implementation.
A leading operator of membership warehouse clubs in the US struggled with complex user interfaces so that email and phone calls were the main channels for the service desk. Disparate sources of data and limited visibility into day-to-day operations were also problematic. In this case study, find out how abhra Inc. helped rectify these issues by giving the client a cloud platform makeover.