Healing the CMDB the Heart of ServiceNow®

A ServiceNow® implementation relies on a healthy heart, the CMDB, for optimal functionality. One of the largest US food and drug retailers had serious issues with its CMDB including corrupt data with duplicate records. There were several other associated issues that hindered the system so that users struggled with many tasks.

In this case study, find out how the CMDB was healed making it the single source of truth for the system that resulted in a cascade of other benefits.

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