Control Over ServiceNow® License Utilization & Upgrade Process
A US-based world leader in highly-engineered solutions for improving the efficiency, performance, and sustainability of powered vehicles and machinery was facing issues with utilization and optimization of ServiceNow® licenses, as well as their upgrade process. They needed to improve their control over ServiceNow® license utilization and upgrades. They faced issues with high request creation times and lack of visibility which hindered tracking.
In this case study, find out how they optimized ServiceNow® license utilization to mitigate expenses and also improved their upgrade process.