Re-Tailored to Fit - Customization of ServiceNow®

ServiceNow® is a state-of-the-art cloud platform, but customizations can pose unique challenges. A global leader in catering and support services faced certain challenges with their highly customized ServiceNow® implementation. Glitches in functionality, redundant processes and high request creation times were among the issues they faced.

 In this case study, take a look at how these issues were resolved by revamping the existing customizations for smooth functionality that also reduced duplication.

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